Woking Cougars FC
Code of Conduct
Complaint Proceedures
Internal Complaints
> Contact should be made initially with your manager or
parent representative.
> In the event that the person
feels unable to approach the above nominated
people they should directly contact a member
of the committee.
> A named impartial disciplinary
officer is also available and can be approached
initially if required.
All matters are discussed in committee and appropriate measures
taken. The Disciplinary Officer reserves the right to discuss
matters involving committee members directly with the club Chairman
if deemed appropriate.
External Complaints
All club members will be advised of a new policy within the club
to offer an alternative point of contact in the unlikely event that
the matter cannot be dealt with through the above routes. All
complaints to be reported should include the
following:
> Details of what, when, and where the
occurrence took place.
> Any witness statement and
names.
> Names of any others who have been treated in a
similar way.
> Details of any former complaints made
about the incident, date, when and to whom
made.
> A preference for a solution to the incident.
